Shipping & Returns
All shipping is calculated in real-time during checkout. This ensures fast shipping anywhere in Australia upon payment. If there is a technical problem with the shipping calculations, we reserve the right to apply additional fees for couriers outside of metropolitan suburbs and rural areas.
All international customers are advised to contact us first either via phone or via email to confirm shipping costs before ordering. We reserve the right to apply additional fees for couriers/postage to cover our costs.
Return Policy
At QUICKBAR, we are committed to ensuring your satisfaction with our products. We guarantee the performance of our products for 12 months from the date of purchase. Please follow the provided instructions to avail of this guarantee.
We accept returns for the following reasons:
A. Defective Items: If you receive a faulty product, we will gladly offer a refund or exchange after inspecting the item.
B. Damaged Goods during Shipping: If your product arrives damaged due to shipping, please contact us, and we will assist you in arranging a return and provide a refund or replacement.
C. Sealed Products: If you have purchased a sealed product that remains unopened and unused, you may be eligible for a refund or exchange at our discretion, following an inspection of the returned item.
Please note that change-of-mind returns will not be considered once the item has left our factory. This policy is in place to ensure the integrity of our products for future customers.
To ensure a smooth return process, please follow these guidelines:
Returning the Product:
a. Contact our customer support team and provide them with your order details. They will assist you promptly.
b. Our customer support team will guide you through the return process, including providing instructions and shipping information.
Condition of the Product:
Please return the product in its original condition, including the original packaging and all accessories. The product should show no signs of use or damage.
Refund or Exchange:
Once we receive and verify the condition of the returned product, we will process your requested refund or exchange. Please note that the original shipping charges are non-refundable. If the return is due to a defective or damaged product, we will cover the return shipping costs. The customer will be responsible for the return shipping costs for other returns.
Return Exceptions:
Certain items like personalized or customized products may have specific return restrictions. However, if these items are faulty, they can still be returned.
We value your satisfaction and strive to provide a hassle-free return experience. If you have any questions or concerns regarding our return policy, please contact our customer support team; they will gladly assist you.
Shop with Confidence
We accept all major credit cards and we have systems in place to ensure the security of the information provided. You can be reassured that your information is secure.
